Our confidence in the quality and reliability of our products allows us to guarantee most of them for a lifetime or 25 years.
Our guarantee is offered on all products that have been used in the manner for which they were intended, and does not apply to any products that have been misused or abused in any way. Products must be installed and cared for in line with our fixing instructions and local water byelaws. The guarantee covers products in domestic use by the consumer and not commercial or business use. In the unlikely event the product fails within the guarantee period, we offer a free replacement or replacement part (or nearest equivalent). Liability is limited to individual products and does not cover consequential loss or damage on installation.
1 All ceramic products (including accessories) are guaranteed for a lifetime.
2 Idealcast and Idealform acrylic baths are guaranteed for twenty-five years from date of purchase.
3 Whirlpool and Airspa baths, showers, bath panels, mixers and taps, WC suite seats and cistern fittings are guaranteed for five years from date of purchase.
4 Parts (including push button flush valves and blower power packs on Whirlpool baths) are guaranteed for five years and will be replaced if found to be faulty. The guarantee does not cover general wear and tear.
5 When your bathroom has been satisfactorily installed and is working well, please ensure you register your guarantee.
6 The guarantee is transferable - it applies to the product not the purchaser provided guarantee registration details are passed on to the new owner.
7 You can register for guarantees on a bathroom bought on your behalf by a plumber or builder.
8 Applies to UK and Republic of Ireland only.